At The Dorset Puzzler, we respect your privacy and are committed to protecting your personal information.

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This page explains, in simple terms, how One Labs Ltd, trading as The Dorset Puzzler, handles user data in line with UK data protection law.

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Who controls your data?

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This website is operated by:

One Labs Ltd
Company number: 12396334
Trading as: The Puzzler
Website: thepuzzler.org
Email: info@onelabs.co.uk

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One Labs Ltd is the data controller for personal information collected through this website.

 

What data do we collect?

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We may collect personal information when you enter a competition, submit a form, contact us, or sign up for updates.

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This may include:

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• your name;

• email address;

• telephone number, if provided;

• town, county or general location, if provided;

• competition answers;

• form submissions;

• marketing preferences;

• website usage data, such as cookies or analytics information.

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We only collect information that is needed for the relevant purpose.

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Why do we use your data?

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We may use your data to:

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• process competition entries;

• check answers;

• contact competition winners;

• arrange delivery of prizes;

• respond to enquiries;

• send updates if you have opted in;

• manage unsubscribe requests;

• improve our website and competitions;

• prevent spam, fraud or misuse;

• meet legal or regulatory obligations.

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Under UK GDPR, organisations must have a lawful basis for using personal information, such as consent, contract, legitimate interests or legal obligation.

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Competition entries

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When you enter a competition, we use your details to process your entry, check your answer, contact the winner and arrange the prize.

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Entering a competition does not automatically sign you up to marketing.

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If we offer puzzle updates or email newsletters, this will be shown as a separate optional choice. The ICO gives the example that consent given for a prize draw cannot simply be carried over for marketing or another purpose.

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Marketing emails

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We will only send you marketing emails if you have opted in, or where the law otherwise allows.

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You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting:

info@onelabs.co.uk

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How long do we keep data?

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We only keep personal information for as long as reasonably needed.

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As a guide:

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• competition entries may be kept for up to 12 months after the competition closes;

• winner details may be kept for up to 6 years where needed for legal, accounting or record-keeping reasons;

• enquiry messages may be kept for up to 2 years;

• marketing preferences are kept until you unsubscribe or ask us to remove them.

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The ICO says privacy information should include details such as the purposes of processing, retention periods and who personal data is shared with.

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Who do we share data with?

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We may share personal information with trusted providers who help us run the website and competitions, such as:

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• website hosting providers;

• form software providers;

• email service providers;

• analytics tools;

• spam prevention tools;

• prize fulfilment providers;

• professional advisers, if required;

• regulators or authorities, if legally required.

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We do not sell personal information.

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Cookies and analytics

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Our website may use cookies to help it work properly, improve performance, understand visitor activity and protect against spam or misuse.

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Where required, we will ask for your consent before using non-essential cookies.

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Your data rights

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You have rights under data protection law. These may include the right to:

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• ask what personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete your information in certain cases;

• object to certain uses of your data;

• restrict how your data is used;

• withdraw consent where we rely on consent;

• complain to the Information Commissioner’s Office.

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The ICO describes the right to be informed as a key transparency requirement, meaning people should receive clear and concise information about how their personal information is used.

 

Contact us about your data

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To ask about your personal information or exercise your rights, please contact:

info@onelabs.co.uk